activelabs
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Get more out of Intercom & Fin.
I help support & CX teams turn Fin from a deflection tool into a system that actually resolves — procedures that behave, integrations that hold up, escalations that land where they should. Start with a free call. Go deeper only when it's worth it.
Who this is for
You're running Intercom & Fin — and something's stuck.
A procedure that won't behave. An integration that quietly broke after a release. Fin deflecting instead of resolving. Escalations landing in the wrong place. You don't need a big retainer — you need the right person for a focused push. That's what these are.
Ways to work together
Let's talk
A quick call to talk through what's stuck and whether I can help. You'll leave with at least one useful idea — whether or not we work together.
- Talk through your Fin / Intercom blocker
- Honest read on what's worth doing
- Zero obligation, zero pressure
Getting Unstuck
A working session to break one specific blocker — live. We diagnose it together and you leave with a clear path forward, or the fix itself.
- One Fin / Intercom problem, solved or scoped
- Screen-share, hands-on, recorded for your team
- Follow-up notes with the exact next steps
Fin & Intercom Audit + Report
A structured review of your setup — procedures, Guidance, data connectors, integrations, escalation paths — with a written report and a prioritized action list your team can run with.
- Full review of your Fin & Intercom configuration
- Written report + prioritized, plain-English fixes
- Walkthrough call to hand it off
Deeper engagement
If the audit or a session surfaces bigger work — building out procedures, fixing an integration properly, hands-on optimization — we scope it as a fixed-price project. No hourly, no surprises.
- Fixed-price, fixed-scope — quoted, not estimated
- Built to hand off to your team, not lock you in
- Members get a preferred rate
The private community
Have a Fin expert on call — without a retainer.
Join my private community for Intercom & Fin teams. Get added to my Slack, bring your questions any time, and get real answers — including the private, workspace-specific things handled one-to-one over email under NDA.
What people say
Thank you for all of the office hours! I have learned a ton of skills that we have been able to implement in our workspace.
Director, Technical Support & Customer Experience · Versapay
I have now built my own procedure and data connector for repair updates — something I would not have had the confidence to try without everyone's advice here!
Pure Electric
Who you'd work with
Host of the Fin Community Office Hours and founder of Activelabs. Nathan helps support & CX teams get more out of Intercom and Fin — integrations, optimization, procedures, and Guidance — and turns fixes into systems teams can maintain.
Not sure which fits?
Start with a free call. We'll figure out what's actually worth doing — no pitch, no pressure.
Book a free call →